Privacy Policy
Last updated: 27 October 2026
Cloud 9 Care 4 Kids ("Cloud 9", "we", "us") runs an after-hours childcare centre in Bangkok and the booking website and LINE mini app at cloud9care4kids.com. This policy explains what personal information we collect, why, who we share it with and the rights you have under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
Who is responsible
Cloud 9 Care 4 Kids, 446/10 Sukhumvit 71 Road, Phra Khanong Nuea, Watthana, Bangkok, is the data controller. Contact us about privacy at hello@cloud9care4kids.com or 096-889-9944.
What we collect
- Your account: name, email address, password (stored only as a one-way hash), and the Google or LINE account you sign in with, if any.
- Contact details: phone numbers and addresses for parents, a nanny if you add one, and emergency contacts.
- Your children: name, date of birth, address, care notes you give us, and vaccination records you upload. Vaccination files are stored encrypted until our staff review them, then deleted; we keep only whether the child was approved.
- Bookings and payments: dates, times, branch, prices, store credit, and payment status. Card payments are handled by Stripe; we never see or store your full card number. For bank transfers we keep the transfer slip you upload.
- Check-in and live cameras: check-in and check-out times, and a record each time a camera stream is opened (who, which camera, when, IP address and browser).
- LINE: if you use LINE, your LINE user ID, display name, and whether you have added our LINE Official Account as a friend.
- Website use: Google Analytics measures visits with cookies; our servers keep standard logs.
Why we use it
- To take and manage bookings, care for your children safely, and contact you or your emergency contacts about them (performing our contract with you).
- To check vaccination status and children's health needs before care (your consent and legal obligations).
- To let you watch your child's camera while they are in our care, and to keep a record of who viewed which camera (contract and our legitimate interest in security).
- To take payments, issue store credit and keep accounting records (contract and legal obligations).
- To send booking confirmations, changes and reminders by email or LINE (contract).
- To keep the service secure and improve it (legitimate interest).
We do not sell personal information, and we do not use it for advertising.
Who we share it with
Only service providers that help us run the service, each under its own privacy and security terms:
- Stripe — card and PromptPay payments
- Mailgun — sending email
- LY Corporation (LINE) — LINE sign-in, the LINE mini app and LINE messages
- Google — Google sign-in and Google Analytics
- DigitalOcean — hosting, in Singapore
Some of these providers process data outside Thailand. We also disclose information when the law requires it.
How long we keep it
- Camera viewing records: 30 days.
- Account, children's and booking information: while your account is open, then up to 5 years for accounting and legal claims.
- Vaccination records: deleted as soon as our staff approve or reject them.
Your rights
You can ask to access, correct, delete or receive a copy of your personal information, object to or restrict how we use it, and withdraw consent at any time. You can correct most details yourself in Settings. Email hello@cloud9care4kids.com for anything else; we reply within 30 days. If you're unhappy with how we've handled your information, please talk to us first so we can put it right. You also have the right to raise it with Thailand's data protection regulator.
Children
Accounts are for parents and guardians. We collect information about children only from their parent or guardian, and only what we need to care for them.
Security
We use encrypted connections, encrypt uploaded files, limit staff access to the branch they work at, and log camera access.
Changes
If we change this policy we'll update the date above, and tell you by email for significant changes.