Terms of Use

Last updated: 27 October 2026

These terms apply when you create an account, book care or use the Cloud 9 Care 4 Kids website or LINE mini app. By booking you agree to them. Questions: hello@cloud9care4kids.com or 096-889-9944.

Your account

• Accounts are for parents and legal guardians aged 18 or over. Keep your details accurate and your sign-in private.
• Children are added by their parent or guardian and must be approved by Cloud 9, including vaccination records, before they can be booked.

Bookings

• We're open every day from 14:00 to midnight. Bookings are for at least 2 hours; prices are shown before you pay.
• A booking is confirmed once it is paid, or once a bank transfer is confirmed by our staff.
• Please arrive on time and bring your booking QR code.

Changing or cancelling

• You can change a booking online up to 24 hours before it starts. Within 24 hours, call us on 096-889-9944.
• If a change costs more, you pay the difference when you change it. If it costs less, the difference is added to your account as store credit.
• You can cancel online any time before check-in. The amount you paid for the booking comes back as store credit, not a refund to your card or account. Card and PromptPay processing fees are not returned.
• If we have to cancel a booking, you receive store credit for the full amount paid.

Payments and store credit

• We accept card, PromptPay and bank transfer. Card and PromptPay payments carry a processing fee, shown at checkout before you pay; bank transfers have no fee.
• Store credit can be used on future bookings and is not exchangeable for cash.

Health and safety

• Tell us about allergies, medical conditions and medicines when you book. Please don't bring a child who is unwell.
• In an emergency we will contact you and your emergency contacts, and may seek medical help for your child.

Live cameras

• While your child is checked in you can watch the camera assigned to your child.
• Don't record, screenshot, share or publish camera images. Access is personal and logged, and we may remove it if it is misused.
• Live camera viewing is a core part of our care. If your child's camera stops working during a booking, our staff will work to restore it as quickly as possible, and you can call us on 096-889-9944 for an update on your child at any time.

Acceptable use

Don't misuse the service, try to access other people's accounts or data, or interfere with the website or cameras.

Our care and liability

Every child in our centre is looked after by our certified paediatric nurses and licensed childcare professionals and supervised throughout their stay. Nothing in these terms limits liability that cannot be limited under Thai law. Otherwise our liability for any booking is limited to the amount paid for it.

Privacy

How we handle personal information is explained in our Privacy Policy.

Changes and law

We may update these terms; the date above shows the latest version, and bookings already paid keep the terms in place when they were made. These terms are governed by the laws of Thailand.